Products Shop Online Shopping Cart My Account Support News Resellers Company

Support Library Main Page : Calibrated{Q} MP4-EX Import :
I get an error FILE ERROR: UNKNOWN FILE when I try to import a MP4 file into Final Cut Pro using Calibrated{Q} MP4-EX Import?
This could be one of two reasons:

1. The MP4 file you are trying to import is not a XDCAM EX and/or JVCProHD MP4 file. To see if this might be the case, open up the MP4 File in QuickTime Player 7.6. If QT Player 7.6 cannot open the MP4 file then that means that the MP4 file is not supported.

2. The TypeCode of the MP4 file may not be one that FCP recognizes. If you can open the MP4 file fine in QuickTime Player but not in FCP then this is probably the case.

Try setting the 'Auto-Change TypeCode' to 'MooV' in the Calibrated{Q} MP4-EX Options application.

-Open the in the /Applications/Calibrated/Applications/Options folder

-Set the 'Auto-Change TypeCode' to 'MooV' and then press 'Apply' and then 'Ok'

-Restart your computer.

-Open the MP4 file in QT Player and then import into FCP

You can read more about the 'Auto-Change TypeCode' feature in the Calibrated{Q} MP4-EX User Guide PDF

For Current Customer support requests, please email:

This is for Current Customers only - please include your Order Number in the subject line of the email.

If you are not a Current Customer, for any questions - please email:

Check Us Out On